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Added By: EditorFuture Customer Trends

Futurist Dr Patrick Dixon has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50 2005). His video covers: How customer behaviour will change. Why the future is about emotion. Why market research can give us wrong answers. Customers in emerging markets. Lifestyle / consumer trends. How to connect with passion. Impact of wild cards. Customer relationship management – winners and losers.

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May 24th, 2010 | Comments: 0 | Channel: Trends
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